Stakeholder engagement and communication channels

The views and interests of our key internal and external stakeholders are continuously assessed within the relevant divisions and areas.

The Corporate Communications and Responsibility Division communicates with transparency the Group’s ESG performance, including positive achievements and areas of improvement. This disciplined approach to disclosure and communication supports the alignment of responsible practices across all Companies and, as a result, strengthens our reputation. Through constant dialogue with various internal and external stakeholders – whose concerns and expectations are incorporated into our strategic priorities and major lines of action – we also promote a better common understanding of business perspectives.

The Committee on Corporate Governance and Corporate Responsibility monitors and supervises matters concerning corporate governance, social responsibility, the environment, ethics, business sustainability, internal codes of ethics and conduct, and systems for assessing and resolving conflicts of interest, particularly in relations between the Group and its stakeholders.

The Investor Relations Office organises and participates in events to provide investors and financial analysts with an updated and clear vision of the Group’s strategies, operational performance, and outlook. With regard to our reporting strategy, our quarterly results presentations and our Annual Reports are prepared based on information gathered from the various Group’s Companies and systematised in accordance with the main methodologies and information requests made by our stakeholders.

To build lasting partnerships and prioritise quality relationships with the various audiences with whom we interact, we define specific internal and external communication channels in line with the audiences’ needs and expectations.

The administrative, management and supervisory bodies are regularly informed about sustainability matters identified as relevant by the Group’s stakeholders. From the outset, through the processes described in section 2.2. “Governance and strategy”, in this subchapter, and the direct coordination with the functional areas of the corporate centre responsible for stakeholder engagement, as described in point 21 “Organisational Charts Concerning the Allocation of Powers Between the Various Corporate Boards, Committees and/or Departments Within the Company, Including Information on Delegating Powers, Particularly as Regards the Delegation of the Company’s Daily Management”. In addition, in every three to four years, the Jerónimo Martins Group conducts an extensive consultation of its stakeholders as part of the double materiality assessment, the details of which are provided in “Impacts, risks and opportunities management and double materiality assessment”. The results of this analysis – prepared on a consolidated basis, as well as by Company and stakeholder group – are shared with the Board of Directors and with the members of the Sustainability Committees of each Company, so that they can be incorporated into the relevant strategies and action plans.

Our due diligence processes regarding material impacts are shaped by the requests, needs, exposures and suggestions conveyed by our stakeholders in internal bodies as well as by their input in our double materiality matrix survey. This analysis helps to define the material impacts of issues such as product safety and quality, access to affordable products, community relations and responsible supply chain management, thereby integrating stakeholder’s perspectives into the alignment between external expectations and the Group’s business model.

These contributions help identify areas where social and environmental risks require enhanced attention and help calibrate the relevance of impacts across the value chain, ensuring that the final double materiality assessment incorporates both technical analysis and the expectations and concerns expressed by stakeholders.

Mechanisms and channels for raising concerns

To ensure our stakeholders¹ raise their concerns and receive direct and adequate responses, the Jerónimo Martins Group provides diverse internal channels:

• the Ethics Committee, a specialised body for monitoring, with exemption and independence, the disclosure and compliance with the Code of Conduct and the Anti-Corruption Policy, thus managing risks effectively, in light of the Whistleblowing Policy approved by the Company. This body discloses, and makes available, a digital platform to confidentially, and anonymously if desired, report irregularities;

• the Ethics Offices, independent reporting channels in Portugal, Poland and Slovakia which, alongside the Ethics Committee, are responsible for receiving and following up reports of any irregularities that may violate European Union law, national law and the Code of Conduct;

• the Anti-Mobbing, Anti-Discrimination and Sexual Harassment Committee, formed whenever there is a complaint about these issues in Poland;

• the Committee for Labour Coexistence in Colombia, which investigates complaints related to working conditions or other labour issues;

• the Employee Assistance Services for the reporting, clarification and resolution of labour issues, and for receiving and forwarding social requests. This channel guarantees confidentiality, independence and impartiality, ensuring the protection of employees against possible situations of retaliation, discrimination or reduction of their rights;

• the Companies’ Customer Support Services can be engaged directly, at the store level through our employees, namely our store managers, with whom consumers can interact and address any issue or concern. Customers can also opt to reach the Customer Support Services channels (email, website, telephone, mobile applications, social media, among other means), which are specialised structures in each Company that aim at ensuring an efficient response to their suggestions, compliments, ideas, requests for information and complaints. These means of contact, depending on the Company, can be, when applicable, announced in stores, in Private Brand products’ packaging, in receipts and at Companies’ websites;

• the Customer Ombudsman, aimed at preserving consumer confidence and satisfaction, mediates customer relations with the Companies, being independent and neutral. Each process is sent to the Ombudsman and the necessary steps are taken, culminating in a non-binding opinion and recommendations for action to the Companies.

• Corporate contacts page, where stakeholders can select the relevant area they wish to contact, including customer support, grants and sponsorships, new suppliers, investor relations, media relations or corporate responsibility.

For detailed information and data on the contacts/procedures that occurred in 2025, please refer to “Corporate Governance, section C – “Internal Organisation”, and “Ethics and compliance” as well as “Minimum safeguards”.

All these communication channels are made available to stakeholders through our publicly accessible corporate website. Matters relating to the Ethics Committee and the Ethics Offices can be addressed through the Ethics Committee’s dedicated website. They are also available on the websites of four of our Companies (Ara, Biedronka, Pingo Doce, and Recheio).

The effectiveness of these mechanisms is reflected in the high resolution rate of reported cases. For detailed information and data on the contacts/procedures that occurred in 2025, please refer to “Ethics and compliance”, as well as subsection “Remediating impacts and channels for consumers to raise concerns”.

¹ Including representatives of entities listed in the table “Jerónimo Martins Stakeholders”, as well as other groups or individuals, such as environmental and human rights defenders.