Annual Report 2024

GRI (Global Reporting Initiative)

Universal standards

GRI 2: General Disclosures

GRI Standard Description Evidence Other Standards

2-1

Organizational details

Jerónimo Martins, SGPS, S.A.
Rua Actor António Silva n. º 7, 1649-033 Lisboa, Portugal.

The Jerónimo Martins Group

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2-2

Entities included in the organization’s sustainability reporting

The Jerónimo Martins Group

Financial statements

Part I – Information on Shareholder Structure, Organization and Corporate Governance

ESRS 2 BP-1

2-3

Reporting period, frequency and contact point

This Jerónimo Martins Group Report covers the period from 1st January to 31st December 2024. The Sustainability Statement (included in the Annual Report) is annual. Contact point is: comunicacao@jeronimo-martins.com

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2-4

Restatements of information

  • Where it reads “30,249” in the 2023 Annual Report (chapter 5 “Corporate Responsibility in Value Creation”, subchapter 5. “Supporting Surrounding Communities”, section 5.3. “Direct Support”, in what concerns the support granted by Hebe, it should be read “30,265”. All corrected figures for 2023 are duly marked in the current report.
  • Where it reads “5,301” in the 2023 Annual Report (chapter 5 “Corporate Responsibility in Value Creation”, subchapter 5. “Supporting Surrounding Communities”, section 5.3. “Direct Support”, in what concerns the weight of Pingo Doce food donations it should be read “5,299”. All corrected figures for 2023 are duly marked in the current report.
  • In the 2024 Annual Report, there was a need to review some values related to the carbon footprint to improve alignment with the Greenhouse Gas Protocol methodology. Thus, regarding the specific value (scopes 1 and 2), where it reads “0.0303” in the 2023 report and accounts (chapter 5 “Corporate Responsibility in Value Creation”, subchapter 3. “Respecting the environment”, section 3.1. “Combating Climate Change”, subsection 3.1.2. Carbon footprint), it should be read “0.0304”, In relation to the global carbon footprint (Scopes 1 and 2) by GHG, where it reads “928,904” it should be read “929,714”, in relation to the carbon footprint (Scope 1 – direct impacts), where it reads “240,466” it should be read “240,592”, while in relation to the carbon footprint (Scope 2 – indirect impacts) where it reads “688,438” it should read “689,122” and finally in the carbon footprint (Scope 3 – other indirect impacts) where it reads “32,593,713” it should be read “31,228,412”. Consequently, several categories within these indicators were affected. All corrected figures for 2023 are duly marked in the current report.
  • In the 2023 Annual Report, in chapter 5 “Corporate Responsibility in Value Creation”, subchapter 3. “Respecting the environment”, section 3.4. ‘Promoting a circular economy’, point 3.4.2. Materials consumed and reduction initiatives, the value of Recheio referring to the total consumption of materials was revised due to an update of the calculations. Thus, regarding the total value of Recheio “13,292” it should be read “13,326”. Thus, the total value for the Jerónimo Martins Group increases from “520,095” to “520,129”. All corrected figures for 2023 are duly marked in the current report.

ESRS 2 BP-2

2-5

External assurance

The information contained and marked in this table with has been verified by an external third party: Ernst & Young Audit & Associados – SROC. S.A. The verification process report can be consulted at the end of chapter 5 “Sustainability Statement”.

2-6

Activities, value chain and other business relationships

The Jerónimo Martins Group

Financial statements

Business conduct

Our Responsibility Strategy

ESRS 2 SBM-1

2-7

Employees

Our employees

UNGC 6
SDG 8 & 10
ESRS 2 SBM-1
ESRS S1-6

2-8

Workers who are not employees

Workers who are not employees

UNGC 6
SDG 8
ESRS S1-7

2-9

Governance structure and composition

Part I – Information on Shareholder Structure, Organization and Corporate Governance

SDG 5 & 16
ESRS 2 GOV-1
ESRS G1-5

2-10

Nomination and selection of the highest governance body

Section A – Shareholder Structure

Section B – Corporate Bodies and Committees

SDG 5 & 16

2-11

Chair of the highest governance body

SDG 5 & 16

2-12

Role of the highest governance body in overseeing the management of impacts

Section A – Shareholder Structure

Section C – Internal Organisation

General disclosures

Defining our Priorities

SDG 16
ESRS 2 GOV-1
ESRS 2 GOV-2
ESRS 2 SBM-2
ESRS S1-2
ESRS S2-2
ESRS 3-2
ESRS 4-2

2-13

Delegation of responsibility for managing impacts

Section A – Shareholder Structure

Section B – Corporate Bodies and Committees

Section C – Internal Organisation

ESRS 2 GOV-1
ESRS 2 GOV-2
ESRS G1-3

2-14

Role of the highest governance body in sustainability reporting

The approval of the Corporate Responsibility Report, included in the Annual Report, is a responsibility of the Shareholders’ General Meeting.

ESRS 2 GOV-1
ESRS 2 GOV-5

2-15

Conflicts of interest

Jerónimo Martins’ Code of Conduct

Code of Conduct for Suppliers

Specialised Committees

The Anti-Corruption Policy and the Plan for the Prevention of Risks of Corruption and Related Infractions (a document that identifies and classifies the main and potential risks of the company in terms of corruption, considering the probability of occurrence and the impact of the identified risks, and lists the prevention and mitigation measures that the company adopted to minimize the probability of occurrence and the predictable impact, in compliance with its regulatory compliance program) published in 2022, and the Annual Report on the Implementation of the plan, published in 2024, for the prevention of corruption risks and related offences are both available for consultation on the About Us .

SDG 16

2-16

Communication of critical concerns

Part I – Information on Shareholder Structure, Organization and Corporate Governance

ESRS 2 GOV-2
ESRS G1-1

2-17

Collective knowledge of the highest governance body

The Group carries out activities (e.g. internal and external training sessions, Sustainability Conference, internal newsletters and progress reports) that enable its management bodies to become more aware of sustainability topics. Additionally, in 2019 Sustainability Committees were created for all our Food Retail. Specialized Retail and Agribusiness Companies, with 19 meetings taking place in 2024.

Subsection II - Management and Supervision (Board of Directors)

ESRS 2 GOV-1

2-18

Evaluation of the performance of the highest governance body

Section D – Remuneration

2-19

Remuneration policies

Section D – Remuneration

ESRS 2 GOV-3

2-20

Process to determine remuneration

2-21

Annual total compensation ratio

Due to the complexity in standardizing salary information caused by geographic dispersion, the immediate incomparability of functions in different countries and the dissimilarity of remuneration concepts in the several Group Companies, it is fundamental to assure the quality of information before disclosing this indicator. The Group will take due diligence to fulfil the requirements of this indicator, as far as possible, by the next reporting period.

ESRS S1-16

2-22

Statement on sustainable development strategy

Message from the Chairman

ESRS 2 BP-2
ESRS 2 SBM-1

2-23

Policy commitments

Stakeholder engagement

Double materiality assessment

Our policies

Sustainability commitments

UNGC 1-10
SDG 16
ESRS 2 GOV-2
ESRS 2 IRO-1
ESRS S1-1
ESRS S1-3
ESRS S1-4
ESRS S1-17
ESRS S2-1
ESRS S2-3
ESRS S2-4
ESRS S3-1
ESRS S3-3
ESRS S3-4
ESRS S4-1
ESRS S4-4
ESRS G1-1
ESRS G1-3

2-24

Embedding policy commitments

2-25

Processes to remediate negative impacts

2-26

Mechanisms for seeking advice and raising concerns

2-27

Compliance with laws and regulations

For information on this matter, refer to GRI 206-1. With regard to non-compliance with environmental laws and regulations, there were no significant fines*. We are improving our reporting processes in order to respond to socio-economic compliance indicators.
* A significant fine is considered to be a monetary amount equal to or greater than approximately 45,000.00 euros.

ESRS E2-4
ESRS S1-17
ESRS G1-4

2-28

Membership associations

Channel “About Us”: Organisations to Which We Belong .

Channel “Responsibility”: Organisations to Which We Belong .

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2-29

Approach to stakeholder engagement

Stakeholder engagement

Double materiality assessment

Stakeholder Engagement

ESRS SBM 2-3
ESRS 2 SBM-2

2-30

Collective bargaining agreements

In Portugal, only a residual number of employees are not covered by collective bargaining agreements. In Poland and Colombia, where there are no collective regulatory instruments applicable to our companies. working conditions and the way the employment contract is executed are regulated by the respective legal systems (which regulate these issues internally) and by the internal, local and global policies in force in our Group. Our internal policies are aligned with international best labour practices. In particular with respect to the fundamental conventions of the International Labour Organisation.

Ethics and compliance

UNGC 3
SDG 8
ESRS S1-1
ESRS S1-8

GRI 3: Material Aspects

GRI Standard Description Evidence Other Standards

3-1

Process to determine material topics

Stakeholder engagement

Double materiality assessment

ESRS 2 BP-1

3-2

List of material topics

Stakeholder engagement

Double materiality assessment

ESRS 2 BP-2

3-3

Management of material topics

Stakeholder engagement

Double materiality assessment

ESRS 2 BP-2
ESRS 2 SBM-1

Economic

GRI 201: Economic Performance

GRI Standard Description Evidence Other Standards

201-1

Direct economic value generated and distributed

Financial statements

GRI 203-1

SDG 8 & 9
ESRS 2 SBM-1

201-2

Financial implications and other risks and opportunities due to climate change

53. Details and Description of the Major Economic, Financial and Legal Risks to which the Company is Exposed in Pursuing Its Business Activity

Climate change

UNGC 7
SDG 13

201-3

Defined benefit plan obligations and other retirement plans

Financial statements

Section D – Remuneration

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201-4

Financial assistance received from government

In Poland, the last part of a grant from the European Union was received under a signed consortium agreement related to the development of innovative logistics systems (concerning an application made in 2023). The total amount amounted to EUR 279,932.29 (PLN 1,205,080.50), of which EUR 98,079.42 (PLN 422,222.10) was received in 2024. A tax benefit for robotization of EUR 85,549.03 (PLN 368,280.00) was also obtained.
In Portugal, the benefits granted by official entities, as a tax credit, were aimed at offsetting investments made under the SIFIDE II programme – Tax Incentive System for Business Research & Development. This programme consists of a deduction from income tax of part of the amounts incurred in staff costs, operating costs, costs of contracting Innovation and Development (R&D) and costs of acquiring fixed assets to support R&D activity, which are certified by an external and independent entity.
In this context, the indicators under consideration are as follows:

  • With reference to the 2024 tax year, in terms of SIFIDE II: at this level, and for the nine Companies of the Jerónimo Martins Group (“GJM”) that submitted applications to SIFIDE II, with reference to the 2023 tax year (namely, JMR – Prestação de Serviços para a Distribuição, S.A. (“JMR”), Jerónimo Martins Serviços, S.A. (“JMS”), Seaculture Aquicultura, S.A. (“Seaculture”), Terra Alegre Lacticínios, S.A. (“TAL”), Best Farmer – Actividades Agro-Pecuárias, S.A. (“Best Farmer”), Jerónimo Martins Agro-Alimentar, S.A. (“JMA”), Jerónimo Martins, SGPS, S.A. (“JMH”), Outro Chão Agricultura Biológica, Lda, (“Outro Chão”) and Recheio – Cash & Carry, S.A (“ Recheio”)), the amount of potential tax credit requested was EUR 4,873,041.
  • Total investment in R&D in the year 2024: In this particular context, and based on the amounts reported in the IPCTN23 – Survey of National Scientific and Technological Potential, by the GJM companies for which we assisted in completing the survey (namely JMR, JMS, Seaculture, TAL, Best-Farmer, JMA, JMH, Outro chão, Recheio e Pingo Doce), the total amount reported in this regard totalled EUR 11,452,863.
In Colombia, there were no financial incentives (in the form of tax benefits/credits) granted by official entities to our operations.

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GRI 202: Market Presence

GRI Standard Description Evidence Other Standards

202-1

Ratios of standard entry level wage by gender compared to local minimum wage

Regarding workers who are not employees, we do not have consolidated information that allows us to assess whether the type of functions performed are subject to minimum wage rules.

Compensation and benefits

Ratios of standard entry level wage compared to local minimum wage1

 

 

Women

 

Men

Portugal

 

101.2%

 

101.2%

Poland

 

100.0%

 

100.0%

Colombia

 

100.0%

 

100.0%

1

The lowest salaries of the companies with the highest representation in each country are considered. i.e. Pingo Doce (Portugal), Biedronka (Poland) and Ara (Colombia).

UNGC 6
SDG 1. 5 & 8
ESRS S1-10

202-2

Proportion of senior management hired from the local community

Proportion of senior management hired from the local community1

 

 

2024

Group

 

81.6%

Portugal

 

90.7%

Poland

 

76.1%

Colombia

 

66.7%

Slovakia

 

*28.6%

Czechia

 

**

*

As part of the Group’s expansion into Slovakia. and Biedronka’s knowledge sharing in Poland with the new country, the majority of employees at the strategic functional level are Polish.

**

There are no employees of the strategic functional level in Czechia.

1

For the calculation of this percentage, employees who are part of the strategic functional level are considered. Hiring people whose nationality is the same as the country where the employee works is considered local.

UNGC 6
SDG 8

GRI 203: Indirect Economic Impacts

GRI Standard Description Evidence Other Standards

203-1

Infrastructure investments and services supported

Direct support

Supporting programmes and projects

Indirect support

SDG 5. 9 & 11

203-2

Significant indirect economic impacts

SDG 1. 3 & 8

GRI 204: Procurement Practices

GRI Standard Description Evidence Other Standards

204-1

Proportion of spending on local suppliers

Selection and monitoring of suppliers

SDG 8

GRI 205: Anti-corruption

GRI Standard Description Evidence Other Standards

205-1

Operations assessed for risks related to corruption

Section C – Internal Organisation

Section E – Related Party Transactions

Our policies

Minimum safeguards

Selection and monitoring of suppliers

Our Plan for the Prevention of Corruption Risks and Related Offences (a document that identifies and classifies the Company’s main and potential risks in terms of corruption, considering the likelihood of occurrence and the impact of the risks identified, and lists the prevention and mitigation measures that the company has adopted to minimise the likelihood of occurrence and the foreseeable impact, in compliance with its regulatory compliance programme) published in 2022, and the Annual Report on the Implementation of this plan, published in 2024, documents available for consultation at About Us .

In addition, in 2023 we approved the Integrity Due Diligence Procedure, as an autonomous internal document aimed at assessing risks related to corruption in the supply chain. Risk assessment in the supply chain is also assessed through social audits whose criteria include this issue.

UNGC 10
SDG 16

205-2

Communication and training about anti-corruption policies and procedures

There was a significant increase in the training promoted on the Anti-Corruption Policy (+47.1% of training hours than in 2023), reaching 21,953 employees, as well as in the number of employees impacted by communication campaigns (42,477).
Several communication campaigns on the Anti-Corruption Policy were carried out throughout the year, which in Portugal were aimed at all employees and in Poland, Colombia and Slovakia were aimed at headquarters’ employees. Since different communication channels were used, including physical ones (e.g. posters), the average headcount in each country throughout 2024 was considered to calculate this percentage.
We continue to improve our systems to ensure that we report information by functional level.

Communication about Anti-corruption Policy

 

 

Total

 

%

Group

 

42,477

 

30.4%

Portugal

 

35,454

 

*100.1%

Poland

 

4,711

 

5.3%

Colombia

 

2,252

 

14.1%

Slovakia

 

60

 

33.7%

*

The average headcount in Portugal is higher than the headcount recorded on 31/12/2024 (35,433 employees)

Ethics and compliance

UNGC 10
SDG 16

GRI 206: Anti-competitive Behaviour

GRI Standard Description Evidence Other Standards

206-1

Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices

See 23. Contingencies, contingent assets and contingent liabilities for a description of major legal proceedings (amounted higher than 5 million euros) pending resolution, for which the Board of Directors, supported by the opinion of its lawyers and tax advisors, considers that there is enough ground for its appeal in court.

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Environmental

GRI 301: Materials

GRI Standard Description Evidence Other Standards

301-1

Materials used by weight or volume

Materials used and resource outflows

UNGC 7 & 8
SDG 8 & 12
ESRS E5-4

301-2

Recycled input materials used

UNGC 7 & 8
SDG 8 & 12
ESRS E5-4

301-3

Reclaimed products and their packaging materials

This aspect was considered non-material. Nevertheless, the Group promotes the collection of waste from customers in its stores, sending it for recovery.

Materials used and resource outflows

UNGC 8
SDG 8 & 12

GRI 302: Energy

GRI Standard Description Evidence Other Standards

302-1

Energy consumption within the organization

Energy consumption per type

Total consumption (GJ)

 

2024

 

2023

 

Δ 2024/2023

Energy consumption by type:

 

7,943,532

 

8,010,628

 

-0.8%

Electricity1

 

6,806,190

 

6,545,154

 

+4.0%

Fuels

 

1,010,019

 

1,316,381

 

-23.3%

Heating1

 

127,323

 

149,093

 

-14.6%

Renewable Energy

 

4,253,082

 

3,592,316

 

+18.4%

Electricity

 

4,234,747

 

3,573,631

 

+18.5%

Heating

 

18,335

 

18,685

 

-1.9%

1

It includes renewable energy generation for self-consumption, Guarantees of Origin, Renewable Power Purchase Agreements and the percentage of renewable energy in each energy supplier’s energy mix.

UNGC 7, 8 & 9
SDG 7, 8, 12 & 13

302-2

Energy consumption outside of the organization

This indicator is presented in the form of CO2e as part of the calculation of the Group’s carbon footprint – scope 3 emissions for all categories according to the GHG Protocol – Corporate Value Chain methodology.

Carbon footprint

UNGC 7 & 8
SDG 7, 8. 12 & 13

302-3

Energy intensity

In 2024, the intensity indicator was 0.237 GJ/thousand euros of sales, representing 9.5% less compared to 2023. In 2023, the intensity indicator was 0.262 GJ/thousand euros of sales.

UNGC 8
SDG 7, 8, 12 & 13

302-4

Reduction of energy consumption

Energy consumption management

UNGC 8 & 9
SDG 7, 8. 12 & 13

302-5

Reductions in energy requirements of products and services

Energy consumption management

UNGC 8 & 9
SDG 7, 8. 12 & 13

GRI 303: Water

GRI Standard Description Evidence Other Standards

303-1

Interactions with water as a shared resource

Water consumption

UNGC 7 & 8
SDG 6 & 12

303-2

Management of water discharge-related impacts

UNGC 8
SDG 6

303-3

Water withdrawal

Total water withdrawal (mmegalitres/million euros in sales)

Total consumption (megalitres/million euros in sales)

 

2024

 

2023

 

Δ 2024/2023

Overall specific value

 

0.189

 

0.212

 

-11.1%

Specific value (Distribution)

 

0.102

 

0.106

 

-4.7%

Specific value (Agribusiness)

 

20.386

 

28.711

 

-29.0%

Total water withdrawal (megalitres)

Total withdrawal (megalitres)

 

2024

 

2023

 

Δ 2024/2023

Water withdrawal by source1

 

6,315.0

 

6,500.4

 

-2.9%

Municipal and private supply system

 

6,002.5

 

6,165.9

 

-2.7%

Groundwater

 

294.0

 

316.4

 

-7.1%

Surface water (including rainwater)

 

18.5

 

18.1

 

+2.2%

1

The total volume captured corresponds to fresh water.

Recycled water (megalitres)

Recycled water (megalitres)

 

2024

 

2023

 

Δ 2024/2023

Total recycled water1

 

2.8

 

2.4

 

+18.5%

1

Only Ara.

Total wastewater (megalitres)

Total wastewater (megalitres)

 

2024

 

2023

 

Δ 2024/2023

Wastewater disposal by type of destination1

 

2,927.1

 

2,809.0

 

+4.2%

Municipal Sewage

 

2,874.2

 

2,757.2

 

+4.2%

Environment

 

52.9

 

51.8

 

+2.3%

1

It is estimated that fresh water represents less than 0.5% of the rejected volume.

Total water consumption (megalitres)

Total water consumption (megalitres)

 

2024

 

2023

 

Δ 2024/2023

Water consumption by business unit

 

3,387.9

 

3,691.4

 

-8.2%

UNGC 8
SDG 6 & 12

303-4

Water discharge

UNGC 8
SDG 6

303-5

Water consumption

UNGC 7 & 8
SDG 6

GRI 304: Biodiversity

GRI Standard Description Evidence Other Standards

304-1

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

The Jerónimo Martins Group’s infrastructures comply with legal requirements in environmental matters and, for the most part, are contextualized in an urban network. In the particular field of agri-food, the Group owns properties occasionally located or close to the National Ecological Network, collaborating with government entities to ensure their conservation.

UNGC 8
SDG 6, 14 & 15

304-2

Significant impacts of activities, products, and services on biodiversity

Fighting deforestation

Sustainable fishing strategy

UNGC 8
SDG 6, 14 & 15

304-3

Habitats protected or restored

Not applicable to the Group’s activities in 2024. Nevertheless, the Group participates in a number of initiatives for the conservation of habitats and ecosystems such as the Green Heart of Cork (ANP | WWF), cleaning of the Tatra Mountains (Czysta Polska), Salamandra – Polish Society for the Conservation of Nature, protection of bees (Fundabejaz) and SOS Pollinators (Quercus). We also have the “Serra do Açor Forest” project – which brings together the Jerónimo Martins Group. the Municipality of Arganil, the associations that bring together the owners of vacant land and the Agrarian School of Coimbra – it is an initiative launched in 2020 that wants to preserve and enhance the landscape devastated by forest fires, covering an area of 2,500 hectares.

Supporting biodiversity protection

UNGC 8
SDG 6, 14 & 15

304-4

IUCN Red List species and national conservation list species with habitats in areas affected by operations

Sustainable fishing strategy

UNGC 8
SDG 6, 14 & 15

GRI 305: Emissions

GRI Standard Description Evidence Other Standards

305-1

Direct (Scope 1) GHG emissions

Carbon footprint

UNGC 7 & 8
SDG 3, 12, 13, 14 & 15

305-2

Energy indirect (Scope 2) GHG emissions

UNGC 7 & 8
SDG 3, 12, 13, 14 & 15

305-3

Other indirect (Scope 3) GHG emissions

UNGC 7 & 8
SDG 3, 12, 13, 14 & 15

305-4

GHG emissions intensity

UNGC 8
SDG 13, 14 & 15

305-5

Reduction of GHG emissions

UNGC 8 & 9
SDG 13, 14 & 15

305-6

Emissions of ozone-depleting substances (ODS)

This aspect was not considered material. Nonetheless. in 2024 it was not verified CFC-11 eq. emissions.

UNGC 7 & 8
SDG 3 & 12

305-7

Nitrogen oxides (NOX), sulphur oxides (SOX), and other significant air emissions

The quantities are emitted by the combustion of fossil fuels (use of on-site fuel for equipment operation, emergency generators and heating, as well as light vehicle fleet):
• NOX = 121.2 tonnes (-42.3% compared to 2023);
• SOX = 22.3 tonnes (-47.5% compared to 2023).

UNGC 7 & 8
SDG 3, 12, 14 & 15

GRI 306: Waste

GRI Standard Description Evidence Other Standards

306-1

Waste generation and significant waste-related impacts

Managing circular economy risks and opportunities

UNGC 8
SDG 3. 6 & 11, 12

306-2

Management of significant waste-related impacts

306-3

Waste generated

Waste management

Waste recovery from operations

Customer waste recovery

UNGC 8
SDG 3, 6, 11, 12, 14 & 15

306-4

Waste diverted from disposal

306-5

Waste directed to disposal

GRI 308: Supplier Environmental Assessment

GRI Standard Description Evidence Other Standards

308-1

New suppliers that were screened using environmental criteria

In 2024, the Group approved 179 new suppliers, 100% of which were also assessed in the environmental component.

Business conduct

UNGC 8

308-2

Negative environmental impacts in the supply chain and actions taken

Business conduct

UNGC 8

Social

GRI 401: Employment

GRI Standard Description Evidence Other Standards

401-1

New employee hires and employee turnover

The turnover rate decreased compared to previous years, by 1.6 p.p. globally (30.3% in 2023), 3.9 p.p. in Portugal and 1.2 p.p. in Poland, and also stabilized in Colombia (+0.5 p.p.). Our analysis falls on two types of turnover, non-voluntary and voluntary (from the employee’s point of view). The first is essentially the result of the seasonality to which the business is subject, forcing companies to adjust their workforce at times such as Christmas, Easter or summer, as well as a desirable adjustment related to underperformance. On the other hand, there are several reasons that may lead employees to leave our Group voluntarily and that may be related to the opportunity for a new position or the need to change for professional or personal reasons. Voluntary terminations are the main responsible for the turnover rate, especially in the group of employees aged under 30. To understand the reasons for turnover and act preventively, mitigating them, we conducted exit interviews. In addition, this indicator is monitored by the Risk Committee.

New employee hires

 

 

Age

 

Gender

 

Total

 

 

<30

 

30-50

 

>50

 

Women

 

Men

 

Group

 

24,208

 

19,612

 

1,847

 

31,594

 

14,073

 

45,667

Portugal

 

7,177

 

4,032

 

510

 

6,511

 

5,208

 

11,719

Poland

 

10,768

 

11,944

 

1,317

 

19,722

 

4,307

 

24,029

Colombia

 

6,194

 

3,518

 

7

 

5,226

 

4,493

 

9,719

Slovakia

 

40

 

99

 

7

 

81

 

65

 

146

Czechia

 

29

 

19

 

6

 

54

 

0

 

54

Rate of new employee hires1

 

 

Age

 

Gender

 

Total

 

 

<30

 

30-50

 

>50

 

Women

 

Men

 

Group

 

66.2%

 

22.7%

 

10.9%

 

29.7%

 

42.0%

 

32.7%

Portugal

 

75.1%

 

21.0%

 

7.6%

 

28.6%

 

41.0%

 

33.1%

Poland

 

55.8%

 

20.3%

 

12.8%

 

26.2%

 

33.0%

 

27.2%

Colombia

 

81.1%

 

42.7%

 

15.9%

 

63.6%

 

58.3%

 

61.1%

Slovakia

 

87.0%

 

80.5%

 

77.8%

 

77.9%

 

87.8%

 

82.0%

Czechia

 

116.0%

 

100.0%

 

150.0%

 

114.9%

 

0.0%

 

112.5%

1

Rate of new employee hires (per segment) = total number of new employee hires during the year/total number of employees at the end of the period.

Termination of labour contracts

 

 

Age

 

Gender

 

Total

 

 

<30

 

30-50

 

>50

 

Women

 

Men

 

Group

 

19,676

 

18,133

 

2,327

 

27,279

 

12,857

 

40,136

Portugal

 

7,028

 

4,158

 

849

 

6,716

 

5,319

 

12,035

Poland

 

8,292

 

10,798

 

1,468

 

16,791

 

3,767

 

20,558

Colombia

 

4,322

 

3,169

 

7

 

3,729

 

3,769

 

7,498

Slovakia

 

1

 

2

 

1

 

2

 

2

 

4

Czechia

 

33

 

6

 

2

 

41

 

0

 

41

Rate of employee turnover1

 

 

Age

 

Gender

 

Total

 

 

<30

 

30-50

 

>50

 

Women

 

Men

 

Group

 

53.8%

 

21.0%

 

13.7%

 

25.7%

 

38.3%

 

28.7%

Portugal

 

73.6%

 

21.7%

 

12.7%

 

29.5%

 

41.9%

 

34.0%

Poland

 

42.9%

 

18.4%

 

14.3%

 

22.3%

 

28.9%

 

23.3%

Colombia

 

56.6%

 

38.5%

 

15.9%

 

45.4%

 

48.9%

 

47.1%

Slovakia

 

2.2%

 

1.6%

 

11.1%

 

1.9%

 

2.7%

 

2.2%

Czechia

 

132.0%

 

31.6%

 

50.0%

 

87.2%

 

0.0%

 

85.4%

1

Rate of employee turnover (per segment) = total number of employees leaving during the year/total number of employees at the end of the period.

Our employees

UNGC 6
SDG 5, 8 & 10
ESRS 2 GOV-1
ESRS S1-6

401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Compensation and benefits

UNGC 6
SDG 3, 5 & 8

401-3

Parental leave

Work-life balance

Parental leave

 

 

Gender

 

Total

 

 

Women

 

Men

 

Employees entitled to parental leave

 

106,326

 

33,532

 

139,858

Employees who took parental leave

 

3,829

 

1,142

 

4,971

Employees who returned from parental leave

 

1,985

 

1,040

 

3,025

Employees who returned from parental leave and remained in the Group 12 months after return

 

2,391

 

778

 

3,169

Return to work rate1

 

51.8%

 

91.1%

 

60.9%

Rate of employees still on parental leave2

 

33.6%

 

8.0%

 

27.7%

Retention rate3

 

83.5%

 

74.4%

 

81.0%

1

The return-to-work rate is the percentage of employees who returned from parental leave based on employees who took parental leave during the period.

2

The rate of employees who are still on parental leave corresponds to the percentage of employees who have not yet returned from leave. based on employees who have taken parental leave in the period.

3

The retention rate corresponds to the percentage of employees who returned from parental leave in 2023 and who remain working in the Group 12 months later.

UNGC 6
SDG 5 & 8
ESRS S1-15

GRI 402: Labour/Management Relations

GRI Standard Description Evidence Other Standards

402-1

Minimum notice periods regarding operational changes

The Jerónimo Martins Group follows the notice periods established by law with regard to changes of an operational nature. All collective labour agreements that exist in Portugal have a clause referring to termination (termination at the will of one of the parties) and a review process, with rules that stipulate, as the case may be. deadlines and procedures for each figure. In any case, this issue is covered by the Portuguese Labour Code that regulates these realities.

UNGC 3
SDG 8

GRI 403: Occupational Health and Safety

GRI Standard Description Evidence Other Standards

403-1

Occupational health and safety management system

Health and safety at work

SDG 8
ESRS S1-14

403-2

Hazard identification, risk assessment, and incident investigation

ESRS 2 SBM-3

403-3

Occupational health services

SDG 8
ESRS S1-1

403-4

Worker participation, consultation and communication on occupational health and safety

SDG 8 & 16
ESRS S1-2

403-5

Worker training on occupational health and safety

SDG 8

403-6

Promotion of worker health

SDG 3

403-7

Prevention and mitigation of occupational health and safety impacts directly linked to commercial relations

Minimum safeguards

Selection and monitoring of suppliers

SDG 8 & 16
ESRS S2-3

403-8

Workers covered by an occupational health and safety management system

The information presented refers to the health and safety management systems implemented in Biedronka (ISO 45001:2018), Terra Alegre (ISO 45001:2019) and central kitchens of Meal Solutions (ISO 45001:2023). In this context, 84,828 employees are considered (84,145 at Biedronka, 149 at Terra Alegre and 534 at Meal Solutions) and 17,223 non-collaborators (17,195 at Biedronka, 16 at Terra Alegre and 12 at Meal Solutions).
As a rule, all employees are covered by the system. The external audit only includes a sample of the total number of employees and non-employees, having covered 24.3% of the population in 2024. Employees and non-employees are also covered by the occupational safety and health systems of their respective countries, in accordance with local legislation.

Health and safety management certified system coverage – Biedronka. Terra Alegre and Meal Solutions’ central kitchens

 

 

Total

 

%

Employees and workers who are not employees covered by certified the system

 

102,051

 

100%

Employees and workers who are not employees covered by the certified system that was audited internally

 

102,051

 

100%

Employees and workers who are not employees covered by the certified system that has been audited by an external entity

 

24,839

 

24.3%

Health and safety at work

SDG 8
ESRS S1-14

403-9

Work-related injuries

In 2024, there were 4,300 accidents at work across the Group, and 49 that had a serious consequence. Compared to the previous year, this represents a 12.7% reduction in total accidents, but a 44.1% increase in serious cases. The difference between genders is due to the greater presence of women in the workforce. The rate of recordable work-related injuries, which measures the ratio between the number of accidents and the hours worked, showed an even more significant reduction than the absolute number of accidents (-16.0%). This means that, even with a 4.1% increase in the workforce and a 3.9% increase in hours worked, there were proportionally fewer accidents. The rate of high-consequence work-related injuries grew 38.7%, an increase lower than that observed in the absolute number of this typology.
Most accidents:

  • in Portugal led to trauma and contusions;
  • in Poland resulted in limb injuries, cuts and musculoskeletal injuries;
  • in Colombia led to contusions, strains and sprains, minor superficial burns and musculoskeletal injuries.
Most accidents are related to falls, physical exertion, inappropriate handling of equipment, risky behaviour, residue or wet floors and handling of cutting instruments. The main hazards and causes of accidents are mostly determined through the analysis of the accidents that have occurred and, to mitigate them, we continuously implement training and awareness programs, focused on the most common hazards (e.g., handling of equipment and handling of loads in the store/distribution center, for operations and good road practices, for employees of central structures). The identified hazards are also being phased out with the refurbishment and opening of new stores.
There was one death of an employee in Portugal, as a result of a work accident that led to head trauma.
In 2024, the Group recorded accidents among workers who are not employee in the three main countries, with a total of 219 accidents (24 in Portugal, 104 in Poland and 91 in Colombia), which main causes and associated hazards are similar to those recorded for employees. Two deaths were also recorded, one in Portugal and one in Colombia. We continue to improve our reporting systems to ensure that we report the entirety of the information requested by the indicator.

Work-related injuries – employees

 

 

Gender

 

Total

 

 

Women

 

Men

 

Fatalities

 

0

 

1

 

1

High-consequence work-related injuries1

 

40

 

9

 

49

Recordable work-related injuries

 

3,023

 

1,277

 

4,300

Total hours worked

 

160,749,695

 

59,081,353

 

219,831,048

Rate of high-consequence work related injuries2

 

0.25

 

0.15

 

0.22

Rate of recordable work-related injuries3

 

18.81

 

21.61

 

19.56

1

High-consequence work-related injuries are considered to be those resulting in an employee absence of more than 180 days.

2

Rate of high-consequence work-related injuries (except deaths) = (Number of workplace accidents with serious consequences (except deaths)/Total hours worked) x 106. As for the data reported in the 2023 Annual Report on accidents with serious consequences (34 accidents in the Group), since absences of more than 180 days can only be calculated as of 30 June 2024, these should be corrected. There were further 41 accidents that resulted in employees being absent for more than 180 days (13 in Portugal and 28 in Poland), which extended into 2024. So, in total, there were 75 high-consequence work-related injuries in 2023.

3

Rate of recordable work-related injuries = (Number of workplace accidents that must be reported/Total hours worked) x 106. Following the adoption of the reporting standards (ESRS) introduced by the CSRD, and in order to respond to data requirement S1-14, the accidents considered for the calculation of this indicator are now those resulting in death, days of absence from work, limited work or transfer to another job, medical treatment beyond first aid or loss of consciousness.

Work-related injuries – workers who are not employees

 

 

Total

Fatalities

 

2

High-consequence work-related injuries1

 

0

Recordable work-related injuries

 

219

1

High-consequence work-related injuries are considered to be those resulting in an employee absence of more than 180 days.

Health and safety at work

SDG 3, 8 & 16
ESRS S1-14

403-10

Work-related ill health

In 2024, 117 cases of occupational diseases were registered, which corresponds to an increase of 11.4% compared to 2023. The gender difference is due to the greater number of women in the workforce. The main occupational diseases recorded were tendonitis (inflammation of the tendons), epicondylitis (inflammation of the elbow), periarthritis (inflammation of the shoulder), paralysis, carpal tunnel syndrome, low back pain, among other chronic diseases of the musculoskeletal system.
The main causes of occupational diseases are repeated movements and overloads on tendon sheaths, combined with a high pace of work with varied and manual loads. To mitigate these dangers, the Companies have improved the machinery and equipment park, changed and ensured the maintenance of workplace infrastructures, reinforced awareness and specific OHS training in identifying hazards and risks related to the activities carried out in the workplace, as well as evolving in the organization of tasks and in the adjustment of working hours.
In 2024, the Group counted cases of occupational diseases among workers who are not employees in Portugal and Colombia, in a total of 7 cases (1 in Portugal and 6 in Colombia), which main causes and associated dangers are similar to those recorded for employees. In Poland, the existing systems do not allow for the quantification of cases of illness among workers who are not employees. The indicator reported in 2023 for this country (45 cases in Portugal and Poland) should be equal to 5, with all cases confirmed in Portugal and none in Poland. We continue to improve our reporting systems to ensure that we report the entirety of the information requested by the indicator.

Work-related ill health

 

 

Gender

 

Total

 

 

Women

 

Men

 

Fatalities

 

0

 

0

 

0

Recordable work-related ill health

 

110

 

7

 

117

Work-related ill health – workers who are not employees

 

 

Total

Fatalities

 

0

Recordable work-related ill health

 

7

Health and safety at work

SDG 3, 8 & 16

GRI 404: Training and Education

GRI Standard Description Evidence Other Standards

404-1

Average hours of training per year per employee

The average hours of training for men is slightly higher than for women because some roles at the operational functional level, such as the butcher or logistics section, have due to their specificity the need for a greater number of hours of training and are currently occupied by more men. The operational functional level is also the one with the highest number of hours of training, which is partly justified by being the category with the highest turnover, requiring a greater need for training during onboarding and also in mandatory topics such as health and safety at work.

Average hours of training

 

 

Gender

 

Total

 

 

Women

 

Men

 

Group

 

63

 

68

 

64

Strategic

 

33

 

14

 

20

Managerial

 

34

 

35

 

35

Operational

 

63

 

70

 

65

Training

UNGC 6
SDG 4, 5, 8 & 10
ESRS S1-13

404-2

Programs for upgrading employee skills and transition assistance programs

Training and skills development

SDG 8

404-3

Percentage of employees receiving regular performance and career development reviews

Leadership development

Only employees eligible for performance evaluation were considered, in accordance with the Performance Evaluation Policies in force at the Corporate level and in each of the Companies. In 2024, in Colombia, employees at the operational functional level were not considered eligible for this analysis, due to the non-application of the process.

UNGC 6
SDG 5, 8 & 10
ESRS S1-13

GRI 405: Freedom of Association and Collective Bargaining

GRI Standard Description Evidence Other Standards

405-1

Diversity of governance bodies and employees

Our employees

Diversity and inclusion

Statutory bodies

17. Composition of the Board of Directors, With Details of the Articles of Association’s Minimum and Maximum Number of Members, Duration of Term of Office, Number of Effective Members, Date When First Appointed and End of the Term of Office of Each Member

UNGC 6
SDG 5 & 8
ESRS S1-9

405-2

Ratio of basic salary and remuneration of women to men

Our employees

Diversity and inclusion

UNGC 6
SDG 5, 8 & 10
ESRS S1-16

GRI 406: Non-discrimination

GRI Standard Description Evidence Other Standards

406-1

Incidents of discrimination and corrective actions taken

Our employees

Ethics and compliance

UNGC 6
SDG 5 & 8
ESRS S1-17

GRI 407: Freedom of Association and Collective Bargaining

GRI Standard Description Evidence Other Standards

407-1

Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

Our employees

Ethics and compliance

Responsible labour management in the value chain

Sustainability certification

UNGC 3
SDG 8

GRI 408: Child Labour

GRI Standard Description Evidence Other Standards

408-1

Operations and suppliers at significant risk for incidents of child labour

Our employees

Ethics and compliance

Responsible labour management in the value chain

Sustainability certification

UNGC 5
SDG 8 & 16

GRI 409: Forced or Compulsory Labour

GRI Standard Description Evidence Other Standards

409-1

Operations and suppliers at significant risk for incidents of forced or compulsory labour

Our employees

Ethics and compliance

Responsible labour management in the value chain

Sustainability certification

UNGC 4
SDG 8

GRI 410: Security Practices

GRI Standard Description Evidence Other Standards

410-1

Security personnel trained in human rights policies or procedures

We continue to improve our systems to ensure that we report the information requested by the indicator.

UNGC 1
SDG 16

GRI 413: Local Communities

GRI Standard Description Evidence Other Standards

413-1

Operations with local community engagement, impact assessments, and development programs

How we dialogue with affected communities

UNGC 1
SDG 1 & 2

GRI 414: Supplier Social Assessment

GRI Standard Description Evidence Other Standards

414-1

New suppliers that were screened using social criteria

Selection and monitoring of suppliers

UNGC 2
SDG 5. 8 & 16

414-2

Negative social impacts in the supply chain and actions taken

Responsible labour management in the value chain

Sustainability certification

UNGC 2
SDG 5, 8 & 16

GRI 415: Public Policy

GRI Standard Description Evidence Other Standards

415-1

Political contributions

The companies of the Jerónimo Martins Group do not support political parties or their representatives. nor do they financially contribute to groups that may support partisan interests.

Code of Conduct

UNGC 10
SDG 16

GRI 416: Customer Health and Safety

GRI Standard Description Evidence Other Standards

416-1

Assessment of the health and safety impacts of product and service categories

Selection and monitoring of suppliers

---

416-2

Incidents of non-compliance concerning the health and safety impacts of products and services

Food recalls and withdrawals

Information on contingent liabilities considered to be material is described in note 23. Contingencies, contingent assets and contingent liabilities.

SDG 16

SDG 16

GRI 417: Marketing and Labeling

GRI Standard Description Evidence Other Standards

417-1

Requirements for product and service information and labelling

Certified ingredients, products and packaging

SDG 12

417-2

Incidents of non-compliance concerning product and service information and labelling

Information on contingent liabilities considered to be material is described in note 23. Contingencies, contingent assets and contingent liabilities.

SDG 16

417-3

Incidents of non-compliance concerning marketing communications

Information on contingent liabilities considered to be material is described in note 23. Contingencies, contingent assets and contingent liabilities.

SDG 16

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